Privacy Policy, Term and Conditions
Terms and conditions – Training, Merchandise, Website
OSAT Services Ltd Terms and conditions
OSAT Services Ltd Terms and Conditions.
It is assumed that you agree to these terms and conditions when you employ OSAT Services Ltd Limited Reg no 16051872 (Referred to as OSAT) as a company or an individual. These terms and conditions take priority and are enforceable over all other operating terms unless sanctioned in writing.
General Operating Terms
Payment of invoices
Invoices are sent on confirmation of order and, unless otherwise agreed, a deposit amount will be required to reserve a booking date and the remaining balance will need to be made at least 2 weeks before training is to commence. If you book a course where the start date is less than two weeks away- full payment will be required upon booking. If no deposit (or full payment if start date is less than two weeks away) is paid within 24 hours of correspondence the dates may be given to another customer.
Cancellations
Full cancellation of a course must be emailed over No Later than two weeks before the course start date- Please be advised that a £50.00 admin fee will be deducted from your deposit before it is refunded.
All cancellation must be emailed to Graeme@osatservices.co.uk
Please be advised that if full payment is not made this could result in you losing your training slot & no refunds will be given on deposits paid
OSAT Services Ltd reserve the title of all goods and certificates supplied to customers until paid in full.
V.A.T.
OSAT is not registered for VAT
Candidates’ fitness to train.
OSAT follows the guidelines laid down in the ACOP 117, Nambex & ALLMI accredited training standards.
Medical considerations
Candidates selected to operate a MHE should be free from disabilities, either physical or psychological, that might pose a threat to their own health and safety or the safety of others who might be affected by them operating MHE. Fitness for operating should always be judged on a case-by-case basis. A risk assessment may be needed to identify any hazards associated with a candidate being trained by OSAT.
Alcohol and Drugs
OSAT Never allows anyone who is unfit because of alcohol or drugs (prescription or recreational) to train or operate even under close supervision. All candidates who undertake training with OSAT must declare anything that may affect their ability to training/driving before the start of any period of Instructor Supervised training. OSAT may require its candidates to sign a declaration to this effect at the start of all our courses.
Disability’s
Candidates may have developed skills which compensate for their disability. OSAT may consider obtaining medical advice prior to the start of any course about a candidates suitability for the particular training they will be required to do with regard to training. The Equality Act 2010 will be considered in all cases.
The Drivers’ Medical Unit at the Driver and Vehicle Licensing Agency (DVLA) publishes at a glance: Guide to the current medical standards of fitness to drive. This is aimed at health professionals and applies to lift trucks on the road, but can be applied to all work with lift trucks. For most work with lift trucks, a standard of fitness equivalent to that for the Group 1 entitlement (ordinary driving licence holders) would be appropriate. Activities such as working in a particularly demanding environment, working at night or moving highly toxic or explosive materials would probably be more appropriate to the Group 2 entitlement (heavy goods vehicle licence holders).
OSAT may ask to apply a pre-operators experience test to avoid wrong advice being given to a candidate with regard to disabilities and the training we can offer.
Instructors Discretion
Please note that candidates may, sometimes, not meet the standard expected to pass the required practical or theoretical tests. On these occasions’ instructors may recommend that further training is required, or the candidate is unsuitable for training for whatever reason.
Instructors may abandon a course if they feel the environment is not safe to train in, the work equipment is not in a safe condition, the candidate(s) are not available to train for an unreasonable amount of time or they are physically or verbally abused by anyone that is on site.
Instructors may take a candidate off a course for several reasons:
· If they feel the candidate is under the influence of drugs or alcohol
· The candidate is operating in a manner that could put the instructors or other candidate’s health and safety at risk.
· The candidate is acting in an aggressive manner verbally or physically.
· The candidate is progressing slower than another candidate(s) and the instructor feels they are being detrimental to other candidates training.
OSAT will support their instructors on their decisions fully and no refund from the course will be given. If further training is recommended, then this will incur further charges.
General Consideration regarding….
On-Site Instructor Training
Training area provided by the firm:
All training is to be carried out “off the job”. This means that the instructor and trainees, together with the MHE and loads, should be wholly concerned with training Ideally kept away from normal commercial operations, and not be diverted to other activities while training is in progress.
Weather conditions
Must be ‘conducive to training’ in the opinion of the instructor. This means in principle a comfortable ambient outside temperature with little or no dominant effects on verbal communications or practical demonstrations from Rain, Sun, Ambient Hot / Cold, or Wind. In no case will we work in Zero or Minus temperature. As measured in windchill factoring. If the wind speeds exceed the manufacturers recommended limits on any training day, the training course shall be postponed to a later date.
Training Statements
Trainability assessment & competence testing
If in the opinion of the instructor/examiner any trainee is considered to be unsuitable for the course, they will be made aware of this and a full invoice fee will be charged (and the cost of expenses if applicable).
Public liability/indemnity insurance
OSAT Services Ltd Limited is fully covered for public liability on customer premises.
Accreditation
OSAT is subject to monitoring visits by ALLMI training ltd & Nambex Ltd and is a recognised provider of their courses. It is also subject to ACOP training standards.
GDPR Notice
As a candidate being trained by OSAT Services Ltd we require you to read our GDPR Notice outlined below.
In accordance with the General Data Protection Regulations (2018), OSAT Services Ltd is committed to processing data fairly and lawfully. This relates to data collected about our employees, suppliers, and customers.
That is why, as a CANDIDATE we promise to:
- Only hold information about you that is relevant and necessary for the services we supply you
- Keep your data secure and once it is no longer needed, destroy all records
- Be transparent on what information we hold about you, who it is shared with and why
- Let you decide if you would like to receive future contact from us or not
OSAT Services Ltd will collect data from you and your employer/booking agent. If you have been booked with us through a third party, we will assume that they have your consent to process and submit your personnel data for the purposes of booking your training and relevant appointments.
What information we collect and how it is stored
Once a booking has been made with us, we will collect certain information from yourself and/or employer/booking agent for the purpose of carrying out our business with you. This information may include:
- Full name, address and contact details (Employment address and contact details, if the course is booked through your employer)
- Current employer/ Booking agent
- Date of birth
We will hold any information securely on our systems for the duration of your training with us. After this time, unless you have ‘opted in’ to future correspondence, the information will be destroyed securely.
Who we share information with and why?
As part of your booking with us, it may be necessary for us to share your details with companies outside of OSAT Services Ltd.
These organisations may be:
- Other training companies we work with
- Your employer/booking agent (if they made the booking)
- Accrediting training bodies if the course is an accredited course.
Candidate Record sheets
A record of operator training will be kept up to six years by OSAT Services Ltd or a third-party training provider to comply with relevant guidance by HSE. After this period documentation will be destroyed.
Social Media
We are proud of all our students who obtain their licences and have trained hard to get them. On occasions our instructors may ask to take pictures of you whilst training or once you have completed your test. OSAT Services Ltd may share these pictures on its social media platforms such as Facebook, Twitter, LinkedIn and Google+ and other platforms. We may also use the images for promotional material or for use on our website in future.
We will not take any pictures without your knowledge or consent. By allowing us to take a picture you agree your consent and that of your employer/booking agent (if applicable) that the image is the property of OSAT Services Ltd and can be used in the capacity detailed.
You have a right to contact us at any time after consent and or photo is taken and published and ask for it to be removed and destroyed.
Marketing Preferences
We feel it’s important to keep our customers up to date with news, whether it be from us, or other industry organisations or to contact you to remind you of upcoming expiry dates of your tickets, but we understand that once your training with us finishes you may prefer not to receive such news you may opt out at any time by emailing Graeme@osatservices.co.uk
Websites and cookies
This section applies to anyone accessing OSAT Services Ltd website.
A cookie is a small file, typically of letters and numbers, downloaded on to your device (e.g. your PC) when you access OSAT Services Ltd website. Cookies allow the website to recognise your device and so distinguish between the different users that access the site.
Session cookies will remember your selections as you browse the site. These cookies are for the browsing session and not stored long term. No personal information is collected by these cookies.
Google Analytics cookies help us to make the website better for you by providing us with user statistics, for example: which pages are the most visited; how a user navigates the site. No personal information is collected by these cookies. You may delete or control the use of cookies through your browser settings, but this may limit the functionally of the website. The site and our computer systems have security measures in place with the aim of protecting the loss, misuse or alteration of the information ‘users’ provide to us. To find out more about cookies and what cookies might be stored on your device, visit www.aboutcookies.org or www.allaboutcookies.org
Equality and discrimination
OSAT will always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Ethics
OSAT will always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Duty of care
OSAT’s actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Commitment to Professional Operating Standards
OSAT will at all times work within and develop courses that conform and comply with the Health and Safety at Work act 1974, taking into account relevant regulations and appropriate Codes of Practice. Designing, packaging and using professional courses that will not knowingly cause any conflict within the working influence of the training that is being undertaken with regard to health and safety.
Fees
OSAT fees are always competitive for what we provide, which is high quality, tailored, specialised service. As such will not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, OSAT always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible OSAT will agree fees and basis of charges clearly in advance, so that OSAT and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Professional conduct
All Instructors staff or subcontractors working on behalf of OSAT will conduct all of their activities professionally and with integrity.
Additional Operator Training Terms & Conditions for ALLMI Lorry loader Courses.
1. Vehicle
1.1 Must be in good working order and conform to current legislation.
1.2 Boom Height Indicator must be operational.
1.3 PTO engagement indicator and interlock must be operational.
1.4 Vehicle must be available throughout the training session.
2. Loader
2.1 Must be in good working order.
2.2 Must have a current Report of Through Examination, a copy of which must be provided before training commences.
2.3 All safety features must be operational and conform to current legislation.
2.4 Must be fitted with correct attachment for type of training required.
2.5 Must have the manufacturer’s Operator Manual.
2.6 The maximum rated capacity of the loader used for training will determine the size of loader the operator will be certificated to use, assuming all assessments are passed successfully. For this reason, it should be ensured that the loader set aside for training falls into the ALLMI category that the operator wishes to be licensed for. If you are not familiar with the ALLMI categories system then please contact us.
3. Lifting Gear / Attachments
3.1 All lifting gear / attachments must be in good condition.
3.2 Lifting gear must be appropriate for the type of load being lifted.
3.3 Lifting gear must have a current Report of Through Examination, a copy of which will be required before training commences
3.4 All lifting accessories / attachments must have rated capacity information attached.
4. Working Area
4.1 A working area equivalent to the loader’s maximum reach throughout its full slewing range plus two metres must be provided.
4.2 The working area must be cordoned off. No other persons apart from the instructor and candidates should be in this area.
4.3 The area should be firm, level, and free from obstructions (overhead power lines, buildings, underground services, etc).
4.4 Loads to be manoeuvred must be in this area before the practical session begins.
5. Classroom
5.1 A classroom dedicated to training, must be provided, which should comfortably accommodate seating the required number of candidates and instructor, as well as an ALLMI auditor. The classroom must have adequate heating/ventilation lighting and power points.
5.2 If available, the following equipment should be provided:
5.2.1 Overhead Projector.
5.2.2 Overhead Projector Screen.
5.2.3 Flip Chart / Write on Board.
5.3 The classroom must be available throughout the training session for the Instructor & Candidates only.
6. Participants
6.1 All participants must be advised of the training before the day of commencement.
6.2 If possible, prior knowledge of the equipment would be advantageous.
6.3 Each participant to supply Personal Protective Equipment; Hard Hat (no Bump Caps); Safety Footwear; High Visibility Jacket/ Waistcoat; Gloves
6.4 Failure to produce the above on the day of training will result in exclusion from course. Costs paid or those to be invoiced will not be refunded.
7. Training Ratios per course
7.1 Forklift – Novice, Experienced or Conversion – Maximum of Three (3)
7.2 Forklift – Refresher - Unlimited
General Definitions
FEES
ALLMI - Training fees are charged per person
Forklift Training, Novice, Experienced or Conversion -fees are charged per course (NOT per day or per person)
Refresher / Re-test Forklift Training – Fees are charged per person.
First Aid at Work Courses - are charged per person.
Compliance - Any of our services where you require us to write RAMS or develop Tool Box Talks for your company, fees are charged per set of RAMS or Tool Box Talks. Any update to these procedures that need to be made are subject to a surcharge of £50.00
Web Shop
All company merchandise sold through OSAT Services Ltd are supplied to us by a Third Party. At no point do we accept returns on personalised goods.
Any designs submitted to us for engraving must be checked by the customer prior to commencing with payment. Once the order has been confirmed and payment has been made, OSAT Services Ltd will assume that the customer has checked everything is correct with their order, and pass their design on to the Third Party for engraving.
All designs take up to 5 days to complete. Once we have received your design back from the engravers, OSAT Services Ltd will post your product to you, at the address that was supplied during the checkout procedure. Courier services can take between 3 - 5 business days for you to receive your order.
How to contact us
Questions, comments and requests regarding our Privacy Policy are welcomed and should be emailed to: Graeme@osatservices.co.uk
Our Data Protection Lead: Graeme@osatservices.co.uk
OSAT Services Ltd, 2 Rose Terrace, Chapel Road, Isle of Grain, Rochester, Kent, ME3 0DG
Tel: 07708174419
OSAT Services Ltd reserves the right to update or change any of the information stated in these terms and conditions at any point, without prior notice.
